Last updated: 23 August 2026
These Terms & Conditions apply to passenger transport, airport transfers, chauffeur services, hourly hire, private tours, minibus services and coach hire provided by BG Trans Ltd. A written quotation or booking confirmation may contain additional service-specific terms. Where the written quotation differs from these general conditions, the written quotation will apply.
1. Reservations and confirmation
- A reservation is confirmed only after BG Trans Ltd issues a written confirmation.
- The client must provide accurate pickup details, flight information, passenger numbers, luggage requirements, destination and contact details.
- Vehicle photographs illustrate the relevant category. When operationally necessary, BG Trans Ltd may provide a vehicle of an equivalent or higher standard and capacity.
- Changes to a confirmed service are subject to availability and may affect the final price.
2. Commercial airport arrivals
- Commercial airport arrivals include 45 minutes of complimentary waiting time, calculated after the flight reaches the gate.
- Additional waiting time is charged in 15-minute increments according to the hourly rate of the reserved vehicle category.
- If a flight is cancelled after the chauffeur has departed for the pickup location or is already on site, the service may be charged in full.
3. FBO and private aviation arrivals
- Waiting time for FBO services is calculated from the confirmed pickup time.
- Additional waiting is charged in 15-minute increments according to the hourly rate of the reserved vehicle category.
- Special staging or extended standby requirements must be agreed in writing before the service.
- If a flight is cancelled after the chauffeur has departed or arrived on site, the service may be charged in full.
4. Departures and point-to-point transfers
- Departures and point-to-point transfers include 15 minutes of complimentary waiting time after the confirmed pickup time.
- Additional waiting is charged in 15-minute increments according to the hourly rate of the reserved vehicle category.
- If the passenger cannot be contacted and does not appear within the included waiting period, the booking may be treated as a no-show and charged in full.
5. Hourly hire and charters
- Hourly and charter services are billed for the reserved period and may include garage travel time when stated in the quotation.
- Standard minimum hire periods are three hours for sedans and SUVs, four hours for minivans and vans, and five hours for buses and coaches, unless otherwise confirmed in writing.
- Extensions are subject to chauffeur and vehicle availability. Additional time is charged in one-hour increments unless the quotation states otherwise.
6. Cancellations
Unless different cancellation terms are stated in the written quotation:
- More than 15 full calendar days before the service: no cancellation fee.
- Between 8 and 15 full calendar days before the service: 25% cancellation fee.
- Between 4 and 7 full calendar days before the service: 50% cancellation fee.
- Three calendar days or less before the service, including same-day cancellation and no-show: 100% cancellation fee.
Non-refundable supplier costs already incurred specifically for the booking may also be payable when clearly documented.
7. Prices and additional charges
- The confirmed quotation states the included vehicle, service duration, route and applicable taxes.
- Parking, road tolls, ferry charges, permits, driver accommodation, driver meals and additional kilometres are included only when explicitly stated.
- Additional stops, route changes, waiting time or service extensions requested by the client may result in extra charges.
8. Vehicle care and passenger conduct
- The client is financially responsible for damage caused by passengers in their group during the service.
- Smoking and vaping are not permitted in any vehicle. A cleaning and deodorising fee of EUR 350 may apply.
- Food and beverages other than the complimentary water supplied by BG Trans Ltd are not permitted without prior approval. A cleaning fee of up to EUR 250 may apply to spills, stains or excessive waste.
- Alcohol, illegal substances and unlawful behaviour are not permitted in the vehicles.
- Vehicles must never be occupied beyond their legal seating capacity. Seat belts must be used where fitted.
9. Delays, safety and circumstances beyond our control
- Passenger and road safety always takes priority. The chauffeur may adjust or discontinue a service when conditions or passenger behaviour make safe operation impossible.
- BG Trans Ltd is not responsible for delays caused by severe weather, accidents, traffic congestion, road closures, border controls, flight operations or other events outside its reasonable control.
- Reasonable assistance will be provided to minimise disruption whenever possible.
10. Lost property and contact
- Passengers are responsible for their personal belongings. BG Trans Ltd will make reasonable efforts to locate and return found items, and delivery costs may apply.
- Questions about a booking or these terms can be sent to vip.rentalvan@gmail.com or discussed by telephone on +359 878 878 700.
These commercial terms are written for clarity and should be reviewed periodically together with the company’s legal and accounting advisers.